Last updated: 29 April 2026
Delete in the app (recommended)
You can delete your account yourself inside the SnagMate mobile app:
- Open the SnagMate app and sign in.
- Go to the Profile tab.
- Tap Account (account icon in the top-right).
- Tap Delete account.
- Confirm when prompted. You may need to sign in again with Google or Apple to verify it is you.
Deletion is permanent and cannot be undone. It removes your account, Legend Points, and associated profile data from our systems.
Request deletion by email
If you cannot access the app, email snagmate-legal@proton.me with the subject line Delete My Account and include the email address linked to your SnagMate account (Google or Apple). We will process verified requests within 30 days.
What is deleted
When your account is deleted, we remove or disconnect:
- Your SnagMate authentication account (Google or Apple sign-in link).
- Your user profile, display name, and notification preferences.
- Your Legend Points, leaderboard entry, and deal history tied to your account.
- Personal data stored in our active databases for your user ID.
Deal posts you created may remain visible on the community map until they expire automatically (typically within a few hours, depending on category). Photos in cloud storage for expired deals are removed as part of normal deal expiry.
What may be retained
Some information may be kept for a limited period where required for legal, security, fraud prevention, or operational reasons, including:
- Crash and error logs (up to 90 days).
- Aggregated or anonymised usage analytics (up to 14 months).
- Legal consent and compliance records, as described in our Privacy Policy.
- Backups that are overwritten on a rolling schedule (typically within 90 days).
We do not sell your personal information. For full details, see our Privacy Policy.
Need help?
For deletion or privacy questions, contact snagmate-legal@proton.me.