SnagMate

SnagMate Legal

Terms & Conditions

These Terms govern your use of the SnagMate mobile application.

Effective date: 1 August 2026

Last updated: 1 August 2026

Current version: 2.0

Initial release version: 1.0

Welcome to SnagMate. By downloading, installing or using the SnagMate mobile application (the App), you agree to be bound by these Terms of Service (Terms). Please read them carefully. If you do not agree, do not use the App.

Version history summary:

  • Version 1.0 — Initial release (community deal map).
  • Version 2.0 — Free Stuff marketplace, curated deal discovery, expanded user-to-user liability terms, and updated contact details.

1. About SnagMate

SnagMate is a community-driven mobile application that allows users to post and discover time-sensitive local deals, discounts, grocery markdowns, pub specials, Free Stuff listings, and nature strip freebies within their local area. SnagMate may also display curated deal summaries discovered from publicly available business website information (marked "Found online" in the App).

SnagMate is a community notice board and technology platform only. We do not sell products, facilitate payments, act as a courier, broker, escrow agent, or guarantor for any item or deal. We do not verify the accuracy, safety, legality, or availability of user-posted content or curated summaries before they are displayed. Community deal and Free Stuff content is created and posted by users. Curated content is generated automatically and is not independently verified.

2. Acceptance of Terms

By using the App you confirm that:

  • You are at least 13 years of age.
  • You are capable of entering into a binding agreement.
  • You have read, understood and agree to these Terms and our Privacy Policy.
  • You will comply with all applicable Australian laws and regulations.

If you are under 18 years of age, you must not engage with alcohol-related content on the App.

3. User Accounts

3.1 Registration

You may browse much of the App without creating an account. To post deals, post Free Stuff listings, send requests, or earn Legend Points, you must sign in using Google Sign-In or Apple Sign-In. By signing in you authorise SnagMate to access your basic profile information from those providers.

3.2 Account Responsibility

You are responsible for all activity that occurs under your account. You must not share your account credentials with anyone. Notify us immediately at snagmate-legal@proton.me if you suspect unauthorised use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, without notice, if we believe you have violated these Terms or engaged in behaviour harmful to other users or the community.

Upon termination, your right to use the App ceases immediately. However, these Terms will continue to apply to any prior use of the App, and any provisions that by their nature should survive termination shall survive, including Sections 5, 6, 11 and 12.

4. User-Generated Content

4.1 Your Content

When you post a deal, Free Stuff listing, photo, price, description or any other content to SnagMate (User Content), you grant SnagMate a non-exclusive, royalty-free, worldwide licence to use, display and distribute that content within the App for the purpose of operating the service.

4.2 Content Standards

You must not post content that:

  • Is false, misleading or deceptive.
  • Promotes illegal activity.
  • Is defamatory, harassing, abusive or threatening.
  • Infringes any third party intellectual property rights.
  • Contains personal information of others without their consent.
  • Is sexually explicit or pornographic.
  • Promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age.
  • Advertises alcohol to persons under 18 years of age.
  • May harm the reputation of a business through false or misleading information.
  • You do not have the right to use, including images sourced from the internet without permission.
  • Lists items you do not own, cannot legally give away, or that are stolen, recalled, hazardous, or prohibited by law.

4.3 Business Content Disclaimer

SnagMate is not responsible for verifying the accuracy of business-related content posted by users or generated through curated discovery. SnagMate disclaims all liability for any business losses, reputational harm or financial damage arising from user-generated content or curated summaries relating to any business, venue or establishment.

4.4 Location Accuracy

All community deals you post must be posted from your current physical location. Posting deals for locations you are not physically present at is prohibited. SnagMate uses your device GPS to verify your location at the time of posting.

4.5 Deal Expiry

All community deals posted on SnagMate automatically expire within a set timeframe based on category. Expired deals are automatically removed. You must not attempt to circumvent the expiry system.

4.6 Content Moderation

SnagMate does not undertake to monitor all content and does not guarantee the accuracy, integrity or quality of any User Content. We reserve the right to remove any User Content at any time, without notice, that we determine in our sole discretion violates these Terms or is otherwise harmful to our community. Our failure to remove content does not constitute endorsement of that content.

5. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, SNAGMATE PROVIDES THE APP ON AN AS IS AND AS AVAILABLE BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

SnagMate does not warrant that:

  • Any deal, Free Stuff listing, or curated summary is accurate, current, available or genuine.
  • Any user is who they claim to be or will behave safely or honestly.
  • The App will be uninterrupted, error-free or secure.
  • Any product, item, or service discovered through the App meets your expectations or is safe, legal, or fit for purpose.
  • The App is free of viruses or other harmful components.

You use the App and act on any information displayed at your own risk. SnagMate is a community notice board and platform only. We do not verify community deals, Free Stuff listings, or curated summaries before they are displayed.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE AUSTRALIAN LAW, SNAGMATE AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY:

  • Loss of profit, revenue or data.
  • Personal injury or property damage arising from your use of or reliance on the App.
  • Illness, harm or damage caused by food, products or items discovered through the App.
  • Loss arising from alcohol-related incidents connected to deals posted on the App.
  • Injury, fraud, theft, property damage, no-shows, disputes, or any other loss arising from Free Stuff listings, requests, pickups, or in-person meetings arranged through the App.
  • Loss arising from misuse of phone numbers, addresses, or other contact details shared between users through the App.
  • Financial loss, wasted travel, or disappointment arising from inaccurate, outdated, or incomplete curated deal summaries.
  • Injury arising from the collection or use of nature strip freebies posted on the App.
  • Disputes between users, including posters and requesters of Free Stuff.
  • Any indirect, incidental, special, consequential or punitive damages.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.

To the extent permitted by law, our liability for breach of any non-excludable guarantee is limited to the resupply of the services or the cost of having the services supplied again, whichever is the lesser amount.

7. Personal Safety

You are solely responsible for your personal safety when acting on any information obtained through the App, including travelling to locations, collecting items from nature strips, attending venues, meeting other users for Free Stuff pickup, inviting someone to your property, or interacting with third parties. SnagMate accepts no responsibility for any harm, injury, loss or damage arising from your physical attendance at any location or meeting arranged through the App.

Always exercise your own judgement and take reasonable precautions. Consider meeting in public places where safe to do so, bringing someone with you, and trusting your instincts. Do not enter private property without permission or engage in any unsafe behaviour. If you feel threatened, leave immediately and contact police if necessary.

8. Alcohol Content

SnagMate displays information about licensed venues and alcohol-related deals. SnagMate does not sell, supply or facilitate the purchase of alcohol. Information about pub deals or specials is community-posted or curated information only.

Access to alcohol-related sections is restricted to users who confirm they are 18 years of age or older. Where available, SnagMate may also apply additional technical checks from sign-in provider claims to support minimum age enforcement. By accessing alcohol-related content on the App, you warrant that you are of legal drinking age in your jurisdiction (18 years or older in Australia). If you provide false information about your age, you accept full responsibility for any consequences arising from that misrepresentation.

Users who do not confirm they are 18+ (or are identified as under 18) will have alcohol-related content hidden from their experience. SnagMate accepts no liability for alcohol-related incidents, harm or damage arising from use of the App.

9. Free Stuff Marketplace

The Free Stuff feature allows users to list items they wish to give away for free and allows other users to request those items. All Free Stuff arrangements are made directly between users. SnagMate is not a party to any gift, transfer, pickup, or dispute.

9.1 Posting Free Stuff

If you post a Free Stuff listing, you represent and warrant that:

  • You own the item or have the legal right to give it away.
  • The item is not stolen, recalled, hazardous, or prohibited by law.
  • Your listing description and photos are accurate to the best of your knowledge.
  • You accept sole responsibility for deciding who receives the item and for any in-person pickup at your chosen location.

9.2 Requesting Free Stuff

If you request a Free Stuff item, you acknowledge that:

  • You accept the item entirely at your own risk, as-is, with no warranties.
  • SnagMate makes no representation as to the safety, condition, cleanliness, legality, or fitness of any item.
  • Legend boost points spent on requests are virtual points, not currency, and are non-refundable.
  • If your request is accepted, exact pickup location may be disclosed to you, and you may optionally share a phone number with the poster for coordination.

9.3 Pickups and User Contact

Free Stuff pickups may involve meeting strangers, including at a private residence. You are solely responsible for your safety and for complying with all applicable laws. SnagMate does not verify users, screen participants, or supervise pickups.

Optional phone numbers shared through pickup coordination are provided voluntarily by users. SnagMate is not responsible for calls, texts, harassment, or misuse of contact details shared between users.

9.4 Disputes Between Users

Disputes arising from Free Stuff listings — including no-shows, item condition, ownership, cancellation, or personal conduct — are solely between the users involved. Contact SnagMate at snagmate-legal@proton.me or snagmate@proton.me only to report platform abuse, illegal content, or safety concerns. We may remove content or suspend accounts at our discretion but we are not obliged to resolve private disputes or provide compensation.

9.5 Nature Strip and Council Rules

Where Free Stuff or community freebie deals involve items on nature strips or public areas, you are responsible for ensuring your collection or posting complies with local council regulations and property laws.

10. Curated Deals

SnagMate may display curated deal summaries marked "Found online" or similar. These are generated through automated discovery of publicly available information on business websites (via Google Places and direct website fetching) and AI-assisted summarization.

You acknowledge that curated deals:

  • Are not independently verified by SnagMate and may be inaccurate or outdated.
  • May not reflect current pricing, availability, or conditions at the venue.
  • Do not constitute an endorsement, partnership, or guarantee by SnagMate.
  • Use generated card images — SnagMate does not scrape or republish copyrighted venue photographs.
  • Should be confirmed directly with the business before you travel or purchase.

Business owners who believe curated information is incorrect or should be removed may contact us at snagmate-legal@proton.me or snagmate@proton.me. We will review requests as soon as practicable but do not guarantee immediate removal.

SnagMate accepts no liability for wasted travel, financial loss, or disappointment arising from reliance on curated deal summaries.

11. Indemnity

You agree to indemnify, defend and hold harmless SnagMate and its operator, affiliates, officers, employees and agents from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of or access to the App.
  • Your User Content, including deals and Free Stuff listings.
  • Your breach of these Terms.
  • Your violation of any applicable laws or regulations.
  • Your violation of any third party rights including intellectual property rights.
  • Any claim by a third party relating to content you have posted on the App.
  • Any dispute, injury, loss, or damage involving another user arising from your Free Stuff listing, request, pickup, or contact with another user.
  • Any claim by a business or third party relating to content you posted or disputes arising from curated deal summaries where you contributed source information or reports.

This indemnity obligation will survive termination of these Terms and your use of the App.

12. Intellectual Property

The SnagMate name, logo, app design and all original content created by SnagMate are owned by the operator and protected by Australian intellectual property laws. You must not reproduce, distribute or create derivative works from our intellectual property without prior written consent.

User Content remains owned by the user who posted it. By posting content you represent and warrant that:

  • You own or have the right to post that content.
  • The content does not infringe any third party intellectual property rights.
  • You have not sourced images from the internet without proper permission or licence.

13. Third Party Services

The App uses the following third party services, each governed by their own terms:

  • Google Sign-In, governed by Google Terms of Service.
  • Apple Sign-In, governed by Apple Terms of Service.
  • Google Maps and Google Places, governed by Google Maps Terms of Service.
  • Firebase and Firebase Crashlytics, governed by Google Firebase Terms of Service.
  • OpenAI, governed by OpenAI Terms of Use (curated deal summarization only).

SnagMate is not responsible for the practices of any third party service providers.

14. Reporting and Moderation

Users may report deals or Free Stuff listings that are fake, expired, unsafe, or inappropriate. SnagMate uses automated systems and manual review to take action on reported content at our sole discretion. SnagMate does not guarantee that all reported content will be reviewed or removed.

If you have any issue with content, another user, or a curated deal, please contact us at snagmate-legal@proton.me or snagmate@proton.me before escalating elsewhere. We welcome reports by email, and by phone or text if a phone number is published in Section 17. Misuse of the reporting system to target other users is prohibited and may result in account suspension.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Changes to Terms

We may update these Terms at any time. We will notify users of material changes through the App or via push notification. Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms. Material updates may require you to re-accept the Terms in the App.

17. Contact

For any questions about these Terms, content complaints, safety concerns, or business correction requests, contact us at:

Legal & privacy: snagmate-legal@proton.me
General support: snagmate@proton.me
Phone: 0478 251 370 (call or text)
Location: Cranbourne, Victoria, Australia
Response time: Within 30 days (we aim to respond sooner for urgent safety or content issues)