Account Help
Sign in with Google or Apple, update your profile, manage age verification, or request account deletion.
Help Center
SnagMate Support
Need help with SnagMate? We're here for account issues, Free Stuff, deal posting, notifications, and more.
Email: snagmate@proton.me
Legal: snagmate-legal@proton.me
Phone: 0478 251 370
Product FAQ: /faq · Account deletion: /delete-account
Quick help topics
Tap a topic below, then check the FAQ for step-by-step answers.
Posting Deals
Learn how to snap a photo, pick a category, tag a business, and share deals on the live map.
Notifications
Control push alerts, deal radius, and device notification permissions so you never miss a snag.
Community Guidelines
Post honest, local deals. No spam, hate speech, stolen images, or misleading offers.
Technical Issues
Fix location, camera, or connectivity problems, and troubleshoot posts that fail to upload.
Frequently asked questions
Answers based on how SnagMate works today — deals, legends, pub content, and account settings.
Tap the "+" button on the Deals map, take a photo of the offer, choose a category (Food, Grocery, Pub, or Freebie), add optional notes, and post. Location must be enabled so your deal appears in the right place on the map.
Pub deals are hidden until you confirm you are 18+ in Profile → Settings → Age Verified. Alcohol-related content may also be restricted by region, moderation filters, or sign-in provider age signals. You must be of legal drinking age in your jurisdiction.
Check that you have internet access, camera and location permissions are enabled, and your note follows community guidelines (no profanity or misleading content). Wait for GPS before posting. If it still fails, force-quit and reopen the app, then contact support.
Open Profile → Settings and toggle Notifications off. You can also disable SnagMate notifications in your device Settings. Deal Radius in the app controls how far away deals can trigger alerts.
Legend Points reward helpful community activity. You earn points for posting deals (+5 base), a daily first-post bonus (+3), completing the weekly challenge of 3 posts in a week (+20), when others confirm your deal is still there (+2), and when someone shares your deal (+1). Points unlock tiers on the Legends leaderboard (Fresh Snagger → Snag Royale). Week boundaries use Melbourne (AEST) time.
Deals expire automatically so the map stays fresh: Food deals last about 8 hours, Grocery about 12 hours, Pub about 4 hours, and Freebies about 6 hours. Expired deals are removed from the map; this is normal — post again if you spot a new snag.
SnagMate uses passwordless sign-in with Google or Apple. There is no separate SnagMate password. You must be at least 13 years old and accept the Terms of Service and Privacy Policy to create an account. You can browse nearby deals without signing in, but posting, reporting, and verifying deals requires an account.
Open the deal, tap "Report this deal", choose a reason (fake, expired, inappropriate, etc.), and submit. You must be signed in so we can review reports properly. Misusing reports may lead to account action.
You can delete your account from Profile → Account → Delete account in the app, or email snagmate-legal@proton.me with the subject line "Delete My Account" and include the email linked to your SnagMate account. Deletion permanently removes your Legend Points and deal history.
Still There lets signed-in users confirm a deal is still available at the location. Confirmations help the community trust live offers and earn the deal owner extra Legend Points. You can undo a confirmation if you tapped by mistake.
Location is used while you use the app to show deals within about 10 km of you and to place your posts on the map. SnagMate does not track your location in the background. Turn on Location in device Settings if the map shows no nearby deals.
Yes. You can browse the deal map and list without an account. Sign in is required to post deals, report content, verify deals, earn Legend Points, and appear on the leaderboard.
SnagMate supports Food, Grocery, Pub (18+ only to view), and Freebie (including nature-strip items). Choose the category that best matches your snag so others can filter the map.
We collect account info from Google/Apple sign-in, deal and Free Stuff photos, post location, Free Stuff request and pickup coordination data (including optional phone numbers you choose to share), usage analytics, crash reports, and push tokens if you enable notifications. Curated deals use automated discovery from public business websites — not your personal data. See our Privacy Policy for full details.
Browse the Free Stuff tab, request an item, and wait for the poster to accept. Only suburb is shown publicly. After acceptance, exact pickup location is shared with the accepted requester only. You can optionally share phone numbers to coordinate pickup times. All exchanges are directly between users — SnagMate does not verify items, users, or safety. Meet at your own risk.
Curated deals are automated summaries discovered from publicly available business website information and Google Places. They are marked "Found online" in the app, use generated card images (not scraped photos), and are not independently verified. Always confirm with the venue before visiting.
Email snagmate-legal@proton.me or snagmate@proton.me with details (listing link, screenshots, or business name). For urgent safety issues, include "URGENT" in the subject line or call/text 0478 251 370. We aim to respond promptly. For curated deal corrections, tell us the venue name and what is wrong. Serious criminal matters should also be reported to police.
Legal & privacy: snagmate-legal@proton.me. General support: snagmate@proton.me. Phone: 0478 251 370 (call or text). See our Privacy Policy and Terms for full contact details.
Delete Your Account
To request permanent deletion of your SnagMate account and associated data, email snagmate-legal@proton.me using the subject line 'Delete My Account'. We will process your request within a reasonable timeframe.
You can also start deletion from Profile → Account → Delete account inside the app.
Some information may be retained where legally required.